1. Scope and contact
This policy describes information handled through the RISEX website and enquiries about our digital, app, technical assistance, automation, and AI services. Contact [email protected] for privacy questions. A particular app or agreed service may have an additional notice describing its actual data practices; read that notice before using it.
2. Information you provide
When you contact us, we receive your email address, any name you provide, your message, and attachments. Support enquiries may include device models, operating system versions, error messages, screenshots, and information you choose to share. Please remove unrelated personal information from screenshots and files.
The contact form prepares an email in your own email application. It does not submit your entries to a website database. You choose whether to send the resulting email.
3. Website technical information
Google Firebase Hosting delivers this website and processes technical request information necessary for delivery and security. This may include IP addresses, browser or device information, requested URLs, and request times. Your email provider also processes correspondence under its own policies.
4. Service files and AI inputs
This website does not contain an AI chat, AI generation tool, file-upload service, or remote-access tool. Sending an enquiry does not itself start an AI processing session or grant access to your device.
If an agreed service involves documents, prompts, code, images, recordings, or other files, the information needed and the intended use must be explained before those materials are processed. Submit only information you have permission to share. Avoid passwords, authentication codes, payment card details, health records, identity documents, and confidential third-party information unless a suitable, expressly agreed process is in place.
5. Third-party AI providers
If a proposed service requires an external AI provider, the applicable provider, purpose of disclosure, relevant data categories, and available retention or training settings must be explained before you decide whether to proceed. Provider practices vary; this website does not promise that every AI provider offers zero retention, excludes model training, or processes information in a particular location.
Any additional processing, consent, or confidentiality arrangements needed for the service must be settled before sharing service materials. Ask for the relevant service notice if those details have not been provided.
6. Purposes and legal grounds
We use correspondence to answer enquiries, discuss requested services, prepare agreed work, provide support, manage complaints, protect against abuse, and meet applicable obligations. Where relevant, the grounds may include taking steps you request before an agreement, performing an agreement, legitimate interests in operating and securing services, legal obligations, or consent for a specific optional activity.
Where processing relies on consent, you may withdraw it by contacting us. Withdrawal does not affect processing already carried out lawfully.
7. Cookies and local storage
The current website does not include analytics, advertising trackers, tracking pixels, or non-essential cookies. It does not create visitor accounts or save contact form entries in browser storage. Fonts are served from this website. Your browser and email application may store information according to their settings.
External websites, app stores, and any separately agreed service have their own practices. If website features change to introduce optional tracking, the notice and any necessary controls must be updated before that tracking is enabled.
8. Sharing and international processing
Hosting and email providers process information needed to deliver their services. Information may also be disclosed where required by law or necessary to address fraud, security incidents, or legal claims. We do not sell personal information received through this website.
Service-related disclosure to additional providers depends on the agreed service and its notice. Providers may process information outside your location; relevant safeguards must apply where required. See Google’s privacy policy for its general practices. Naming a provider does not imply endorsement or affiliation.
9. Retention and deletion
Correspondence is retained for as long as reasonably needed to address the enquiry, provide related support, and satisfy applicable record-keeping, security, or dispute requirements. The appropriate period depends on the information and purpose. Service files, AI records, and third-party retention require service-specific details rather than a universal retention promise.
You may request deletion. Some records may need to be retained for applicable obligations or claims; we will explain relevant exceptions. Backup deletion and provider records may follow separate expiry cycles.
10. Security and access to devices
The website uses HTTPS. No online transmission or storage method is completely secure. Send only information necessary for your enquiry, and redact secrets from files. We will not ask you to send passwords or one-time verification codes by email.
Any remote assistance must be separately explained and specifically authorized, including the tool, scope of access, and how to stop the session. Visiting this website or sending an email does not authorize remote access.
11. Your choices and rights
Depending on applicable law, you may have rights to access, correct, delete, restrict, or receive a portable copy of your information, object to processing, or withdraw consent. Email [email protected] with your request. We may need proportionate information to verify your identity and will respond within applicable time limits.
You may raise a concern with the relevant data protection authority. This website does not make automated decisions about visitors that produce legal or similarly significant effects.
12. Children, external links, and updates
This website is intended for a general audience and does not knowingly request personal information from children. Contact us if you believe a child has provided information. App age requirements and child-related practices must be described separately for that app.
Linked websites operate under their own privacy policies. We may update this policy when practices change; the revision date identifies the current version.