1. Scope and acceptance
These terms cover the RISEX website, general information, and enquiries about independent digital and AI services. Read them with our privacy policy and service and trademark disclaimer. Questions can be sent to [email protected].
Browsing does not place an order, purchase support, authorize device access, or create a subscription. Any paid work requires your acceptance of the applicable service description, price, and other relevant terms before it begins. Mandatory consumer rights remain unaffected.
2. Independent service provider
RISEX provides independent digital services and related assistance. RISEX does not own HP, Epson, or any other third-party brand and is not affiliated with, sponsored by, endorsed by, or an authorized representative of those brands. A brand reference identifies the relevant product, platform, or compatibility context only.
We do not act as a manufacturer’s official customer service, warranty department, or certification authority. Manufacturer support, warranties, and account services are provided by the relevant brand under its own terms.
3. Service scope and availability
Enquiries may concern websites, apps, digital workflows, automation, AI-assisted content or tools, and technical guidance. An enquiry is not a promise that every task, device, platform, or problem is supported. Scope, deliverables, dependencies, exclusions, timing, and any acceptance criteria must be agreed for the particular service.
Product listings and compatibility information may change. We do not guarantee a particular repair, recovery, search ranking, revenue, business result, or uninterrupted third-party service. Hardware manufacture, manufacturer warranties, and official brand services are not supplied merely because a brand is mentioned.
4. Quotes, payment, cancellations, and refunds
Before paid work starts, the applicable quote or order must identify the service, total price and any applicable taxes, payment timing, delivery basis, and cancellation or refund conditions. Additional work or charges require agreement. An enquiry or use of this website alone does not create a payment obligation.
This website does not process purchases or collect payment card details. No recurring payment arises merely from contacting us. Any subscription must disclose its billing cycle, renewal terms, and cancellation method before purchase.
Cancellation and refund requests are assessed under the agreed service terms and applicable law, including any mandatory cancellation rights and remedies for deficient services. Starting work during a statutory cancellation period may require a separate express request or acknowledgment where the law requires it. App store transactions follow the relevant store process and applicable law; deleting an app or account does not cancel a subscription.
5. Your responsibilities and authorized access
Provide accurate instructions and information, use services lawfully, and ensure you have permission to supply all content and access needed for the work. Keep appropriate backups before changes to devices, accounts, websites, or files. Review proposed changes and outputs before deploying or relying on them.
Any device or account access must be specifically authorized and limited to the agreed task. You must be entitled to grant that access. Do not send passwords or one-time codes by email. Visiting the website does not authorize remote control, software installation, or account changes.
6. AI services and human review
AI-assisted tools can produce inaccurate, incomplete, biased, outdated, fabricated, or unsafe results, even when the output appears confident. They may generate similar material for different users. Outputs do not carry a guarantee of originality, exclusivity, copyright protection, factual accuracy, or freedom from third-party claims.
Review facts, calculations, code, citations, rights, and suitability before use. Test generated software before deployment. AI output and general service information do not replace qualified medical, legal, financial, or other regulated professional advice. Do not use unreviewed outputs to make safety-critical or other consequential decisions about people.
Any model, provider, usage limit, data handling arrangement, or review process depends on the agreed service. We do not claim ownership of external AI models or guarantee the performance of their providers.
7. Acceptable use
Do not use the website or services for fraud, impersonation, deceptive brand claims, phishing, malware, unauthorized access, unlawful surveillance, harassment, exploitation, or infringement of privacy or intellectual property rights. Do not bypass security measures, remove required notices, disrupt services, or submit content you are not entitled to disclose.
We may decline or stop unlawful or abusive requests. Any suspension or termination of agreed work remains subject to the service agreement and mandatory legal rights.
8. Content, deliverables, and intellectual property
Third-party names, logos, software, devices, models, and other materials remain the property of their respective owners. No third-party trademark, patent, copyright, licence, partnership, or authorization is granted by a reference on this website.
You retain your existing rights in materials you provide and permit their use only as needed for the agreed service. Ownership and usage rights in commissioned deliverables, source code, templates, and pre-existing materials must be specified in the service agreement. Third-party and open-source components remain subject to their own licences.
The RISEX website’s original materials may be protected by intellectual property rights. You may browse, link to, and keep reasonable personal reference copies. Other use requires appropriate permission unless the law allows it. AI-generated material may carry different or limited rights.
9. Third-party products and compatibility
External products, app stores, AI platforms, APIs, hosting, and manufacturer resources operate under their own terms, prices, availability, and privacy practices. Their updates, outages, limits, or policy changes may affect a service. Compatibility must be checked for the specific version and environment.
Independent assistance does not replace or extend a manufacturer warranty. Check the manufacturer’s warranty conditions before authorizing changes. Where suitable, use the manufacturer’s official support for warranty claims and official downloads. We do not promise that a particular change will preserve warranty coverage.
10. Confidentiality and privacy
Share only information necessary for the agreed purpose and that you have authority to disclose. Any project-specific confidentiality, security, AI processing, or data processing requirements must be agreed before sensitive materials are transferred. The website privacy policy describes current website practices; it is not a universal description of every possible service.
Read the relevant service notice before supplying files to an AI provider or granting remote access. Do not assume that a provider retains no data or never uses inputs for training unless the applicable arrangement confirms that.
11. Disclaimers and liability
General website information is provided as available, without a promise that it is complete, current, error-free, or suitable for every purpose. Service-specific commitments are set out in the accepted agreement. No provision removes a statutory guarantee or remedy that cannot lawfully be excluded.
To the extent permitted by applicable law, RISEX is not responsible for losses caused by reliance on unverified general information or AI output, unauthorized changes outside agreed work, or independent third-party outages. Responsibility for agreed services is governed by the accepted agreement and applicable law.
Nothing here excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence, or restricts mandatory consumer rights.
12. Complaints and resolving concerns
Contact [email protected] with the relevant service or app, date, issue, and requested resolution. Please avoid including sensitive information that is not needed. We will review the concern and discuss appropriate next steps under the agreement and applicable law.
These terms do not require you to waive access to courts, regulators, mandatory dispute remedies, or rights available in your location.
13. Updates and order of terms
Website terms may be updated with a revised date. Changes to an accepted service agreement require the process set out in that agreement and applicable law; a website update does not automatically rewrite an existing order. For a specific service, the expressly accepted service terms apply to its scope and commercial arrangements, subject to mandatory law.